FAQ AND POLICIES

SHIPPING

Estimated Shipping Times
    • Delivery of your items will vary depending on your location and designated shipping method. All orders typically ship within 48-hours once the order has been placed. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with tracking number once the order has shipped.
    • All orders ship via USPS First Class Mail.
Customs and Import Taxes
    • Jax & Ford will declare an accurate commercial value on all non-U.S. shipments.  If customs charges occur, customers will be 100% responsible for the fees. Jax & Ford is not responsible for covering any customs charges.  Please note that international orders can take up to four weeks to arrive after they are shipped because all orders must pass through customs and the time frame that this takes is completely out of our hands.
    • For international orders, if your package is unclaimed and returned back to us, your order cannot be refunded.  
Incorrect Address/Returned Mail
    • Customers are responsible for providing the correct shipping information when an order is placed. Jax & Ford  is not responsible for packages delivered to an incorrect address. Reshipping of packages returned to Jax & Ford due to an incorrect address can be re-shipped at the customer’s expense. Packages marked as delivered, but "not received," are the customer’s responsibility to locate. Jax & Ford is not able to issue refunds on lost packages.
Lost or Non-Delivered Packages
    • Jax & Ford is not responsible for any lost, stolen, or damaged USPS packages.  Once the tracking information is updated by USPS, Jax & Ford is no longer responsible for the item.
    • If your package has been lost or you have not received it, please file a claim directly with USPS using the following link:
      • USPS Lost Package Claim: https://www.usps.com/help/claims.htm

     

    RETURNS AND EXCHANGES

      • Jax & Ford does not accept return or exchanges - all sales are final.
      • If an item is damaged or there is a quality issue, you must contact Jax & Ford within two days of delivery at info@jaxandford.com

       

      COUPONS/SALES

        • Coupons, promotional codes, and sales cannot be stacked or combined.  Please ensure that any coupons are applied at the time of purchase.  Coupons or promotional codes cannot be applied to existing orders, no exceptions.  

       

      PRIVACY POLICY

      Jax & Ford will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order, and for legal reasons.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.  By using our site, you consent to our web site privacy policy.